13 May 2019
09 Feb 2017
The agency ranks among the top 30 best European mystery shopping providers and is the first and only Bulgarian company with this distinction.
30 May 2016
Krasimir Mihaylov, Senior Field Officer, tells us about the challenges of being a new colleague in an already established team.
12 Nov 2015
Here is the text by Ms N. T. from Plovdiv region, working as an administrative assistant. She has been an unrecognizable* mystery shopper since 2013.
The mystery shopper is just like the next guy in the store, but more perceptive, yet not suspicious.
Mystery shoppers are all ears for a simple “Thank you”, “Excuse me” or “How can I help you?”. They “have eyes” for details such as an employee’s polite gesture, a welcoming look or a smile.
07 Oct 2015
We continue sharing how our associates think of their work. Here is what writes Mrs. G. Sh. from Sofia region, a sociologist and mystery shopper for her 4th year with us.
On fruit trees, validation and mystery shopping. Or how to fill correctly the reports that we all know too well
31 Aug 2015
Do you know who is that person in our team that sends remarks and questions regarding your reports? This person is the validator and she cares for the reports the same way a gardener cares for her orchards.
12 Jun 2015
We pride ourselves in paying particular attention to the feedback from our mystery shoppers, in supporting them with their tasks and in promoting the purpose and the motivation behind this interesting occupation. Mrs. M.A., a retiree from the Sliven region and a mystery shopper with the agency since 2012, shared the following.
08 Jun 2015