Mystery shoppers

Over the last few years „mystery shopping“ has become one of the most popular ways of earning money. Nowadays there are number of agencies, each one of them offering you to join their team. If you are just discovering the world of mystery shopping and exploring all the possibilities, it is difficult to find out which agency is worth working with and whether to choose Client X. At the end of last year, we conducted a survey amongst our mystery shoppers to measure their level of satisfaction and to mark the main challenges concerning our work together. We present you a few short aspects of the survey.

The agency ranks among the top 30 best European mystery shopping providers and is the first and only Bulgarian company with this distinction.

Here is the text by Ms N. T. from Plovdiv region, working as an administrative assistant. She has been an unrecognizable* mystery shopper since 2013.

The mystery shopper is just like the next guy in the store, but more perceptive, yet not suspicious.

Mystery shoppers are all ears for a simple “Thank you”, “Excuse me” or “How can I help you?”. They “have eyes” for details such as an employee’s polite gesture, a welcoming look or a smile.

Do you know who is that person in our team that sends remarks and questions regarding your reports? This person is the validator and she cares for the reports the same way a gardener cares for her orchards.