Client X. Hands-on market intelligence.
We are passionate about mystery shopping but our expertise extends to other key areas of market research and consumer behaviour. Helping our clients get a fresh perspective on their market, their customers and the competition since 2006.
Who We Are
We are among the first mystery shopping providers in Bulgaria, offering an efficient tool for measuring customer satisfaction and client-facing staff performance. We are open-minded and quickly adapt to ever-changing market dynamics. Our solutions are tailored to meet specific business goals and provide new insights into customer behaviour. We understand our clients and work hard to live up to their needs and expectations.
We are flexible and proactive when it comes to understanding clients’ needs and helping them solve their biggest challenges. We believe in fair communication and teamwork, which foster creative thinking and yield measurable, impactful results. We are committed to providing the highest quality service, up to industry and client standards. We always strive for total customer satisfaction by delivering work we are all proud of.
Client X is the only Bulgarian mystery shopping company awarded with the status of MSPA Elite Member for 2018. The agency counts more than 120 different businesses who gained invaluable insight through 150 000+ mystery shops (visits & calls), 100 000+ retail audits, thousands of CATI interviews, many custom focus groups and in-depth interviews for the last 10 years.
MSPA Europe awards Client X with the status of Elite Member. The agency is placed among the top 30 mystery shopping providers in Europe and becomes the first and only Bulgarian provider gaining this distinction.
Client-X becomes a certified corporate member of ESOMAR, the world association for market, social, and opinion research. Client-X is part of a global market research community and follows the professional and ethical rules set out in the ICC/ESOMAR Code on Market and Social Research.
Client-X goes regional as the preferred mystery shopping provider in the automotive sector and fashion retail. We’ve been active in multiple locations in Eastern Europe since, including major cities in Croatia, Macedonia, Montenegro and Slovenia, and continue to expand our client base and field network of mystery shoppers.
Client-X joined MSPA as a corporate member. The Mystery Shopping Providers Association brings together more than 300 member companies around the world and is dedicated to improving service and promoting excellence in the mystery shopping industry.
Client-X was founded as one of the first marketing agencies in Bulgaria specialized in mystery shopping, but our expertise extends to other key areas of market research and consumer behaviour. Our committed and competent staff brings years of knowledge and experience in marketing, research, statistics and client service.